CUSTOMER SERVICE POLICY

This Customer Service Policy clearly defines the standardized service rules covering order settlement, global logistics distribution, free shipping benefits, return and refund services, aiming to provide all global customers with transparent, reliable and consistent shopping and after-sales experience. All service clauses apply to all products sold on our official website, including full synthetic lubricants, industrial and racing high-performance lubricating greases, gear oils, and automotive beauty and cleaning supplies.

1. Payment & Settlement Rules

Our official website adopts a unified settlement currency of USD for all orders. All product pricing, order calculation and transaction settlement are completed in US dollars uniformly. We maintain open and transparent pricing standards without any hidden charges, ensuring consistent and standardized consumption experience for global customers in different regions.

2. Shipping & Delivery Service

We provide 100% free shipping service for all commodities on the website, and no additional shipping fee will be charged for any order. We have built a mature global logistics distribution system to support stable delivery services for all regions.
For all confirmed orders, we will complete order sorting, packaging and shipment within 1 to 3 working days. Adopting unified global logistics scheduling standards, the unified delivery cycle for both domestic and international orders is 6 to 12 working days. Meanwhile, we provide expedited delivery options to meet customers’ urgent product usage needs, which can flexibly adapt to different delivery time requirements.

3. Return Service Rules

We implement a customer-friendly long-term return guarantee system. All products purchased on our official website enjoy a 60-day return service policy. Within the valid return period, customers can initiate a return application in accordance with our official return process if there are product adaptation problems, product quality doubts or other legitimate service demands.
All return applications need to comply with our product return specifications. The returned products shall be kept intact, with complete packaging and accessories, and free from man-made damage or secondary use, so as to pass our official return verification.

4. Refund Processing Rules

After we receive and verify the returned products to meet the return standards, we will launch the official refund procedure immediately. The whole refund processing cycle is 5 to 10 working days. The refund will be returned according to the customer’s original payment channel. The specific arrival time shall be subject to the processing rules of the corresponding payment platform, and we will actively follow up the refund progress to ensure the legitimate rights and interests of customers.

5. Customer Consultation & Communication

We adhere to the customer-oriented service principle and provide professional and targeted consulting services for all customers. If you have any questions about product parameters, application scenarios, order processing, logistics progress, return and refund processes, as well as cooperative consultation demands, please contact our professional customer service team through the Contact Us page. The official email address and exclusive consulting channels are all displayed on the Contact Us page, and we will respond to your demands and questions in a timely manner.

6. Service Commitment

We always take standardized service, reliable product quality and transparent transaction rules as our core service commitments. We continuously optimize the order processing system and after-sales service system, strictly implement all service policies, and strive to solve every customer’s problem efficiently and professionally. Whether for individual retail orders or bulk cooperative orders, we will provide consistent high-quality customer service to create a reassuring and worry-free shopping experience for every global user.

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