SHIPPING POLICY

This Shipping Policy governs all order processing, packaging, shipping, and delivery services for all products sold on our official website, including full synthetic lubricants, industrial and racing high-performance lubricating greases, professional gear oils, and automotive beauty and cleaning supplies. This policy applies uniformly to all domestic and international orders for global customers. By completing a purchase on our website, you acknowledge and agree to the shipping terms stated below.

1. Free Shipping Service

We provide 100% free shipping for all products listed on our website. There are no hidden handling fees, delivery surcharges, or minimum order requirements to qualify for free delivery. All customers worldwide can enjoy this free shipping benefit regardless of order quantity or destination, ensuring a cost-effective and transparent purchasing experience.

2. Order Processing Time

All orders will be verified, processed, packaged, and dispatched within 1 to 3 business days after successful payment confirmation. Our professional warehouse team conducts strict product inspection, safe packaging, and standard logistics arrangement before shipment to ensure that all lubricants, greases, gear oils, and cleaning products are well-protected during transit and arrive in perfect condition.

3. Global Delivery Timeframe

We maintain a unified global logistics distribution standard for all regions. The standard delivery time for both domestic and international shipments is 6 to 12 business days after dispatch. The delivery timeline is consistent for all customer regions with no separate regional shipping schedules. We also support expedited shipping services for customers with urgent product demands to shorten the delivery period.

4. Shipping Coverage & Logistics Arrangement

Our logistics network covers global regions, enabling stable and reliable delivery services for customers worldwide. We cooperate with verified and reputable global logistics providers to ensure safe tracking, stable transit, and timely delivery of every order. Once your order is shipped, you will receive corresponding logistics tracking information to monitor your shipment status in real time.

5. Order Modification & Shipping Updates

All order information must be confirmed accurately by customers before payment submission. Once the order enters the processing and shipping stage, address modifications or order changes may not be supported. We recommend that customers carefully verify shipping details, including recipient name, contact information, and delivery address, to avoid delivery delays or failed delivery issues. Any updates regarding your shipping progress will be notified through official website notifications and system messages.

6. Delivery Circumstances & Customer Responsibilities

Please ensure someone is available to receive the package upon arrival to avoid return, loss, or damage caused by unsuccessful delivery. In cases where delivery failure is caused by incorrect customer-provided address, unreachable contact information, or long-term unclaimed packages, the relevant logistics risks and consequences shall be borne by the customer. We will actively assist customers in tracking packages and solving common delivery problems.

7. Shipping Inquiry & After-Sales Support

If you have any inquiries regarding shipping schedules, logistics tracking, delivery exceptions, or expedited shipping options, please contact our customer support team via the Contact Us page. Our official contact email and service channels are available on the page for you to submit consultation and support requests at any time.

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