PRIVACY POLICY

This Privacy Policy outlines how we collect, use, store, protect, and manage the personal information of all users who visit and shop on our official website. This policy applies to all visitors, registered users, and customers who purchase our products, including full synthetic lubricants, industrial and racing high-performance lubricating greases, gear oils, and automotive beauty and cleaning supplies. We attach great importance to user privacy protection and strictly abide by global personal data protection principles to ensure the security and legality of all user personal data.

1. Information We Collect

In order to provide stable, efficient and personalized shopping services, we only collect necessary user information generated during website browsing and order transaction. The collected information mainly includes user registration and account information, such as account login information and basic profile data; order transaction information, including shipping address, contact information, order product records, payment records and transaction details required for order delivery; website browsing data, including browsing pages, access time, device information and operation behavior data, which helps us optimize website functions and user experience. We will never actively collect sensitive personal information without the user’s voluntary authorization.

2. Purpose of Information Usage

All user information we collect is only used for standardized website operation and service provision. Firstly, we use your personal information to complete order processing, product delivery, after-sales return and refund services, ensuring that every transaction can be completed accurately and efficiently. Secondly, user data will be applied to maintain the normal operation of the website, optimize product display, adjust service processes, and improve overall shopping experience. In addition, we may use your contact information to send order progress notifications, logistics updates, after-sales service reminders and official service announcements. We will never send irrelevant spam messages or commercial advertisements without user consent.

3. Information Storage and Security Protection

We adopt industry-standard data security encryption technology and perfect data management system to protect user personal information and transaction data. All user data is stored in secure server systems with strict access authority control, preventing unauthorized access, disclosure, tampering, loss or illegal leakage of user information. We have formulated standardized data management specifications, regularly maintain and upgrade the security system, and conduct security detection to fully guard user data security. Your personal information will only be retained within the valid service period and will be safely cleaned up after the data is no longer needed for service and transaction records.

4. Information Sharing and Disclosure

We strictly adhere to the principle of non-disclosure of user private information. We will never sell, rent or transfer your personal information to any third-party commercial institutions for profit without your explicit consent. Only under limited and legitimate circumstances will we share necessary user information with third-party service providers who cooperate with us, including logistics and distribution service providers and payment service platforms, to ensure the smooth completion of order delivery and fund settlement. All cooperative third parties have signed strict data confidentiality agreements with us and are obliged to protect user privacy. Meanwhile, we may disclose user information in accordance with official mandatory requirements and legal procedures.

5. User Rights

All users have the right to query, view, correct and update their personal account information and order data at any time. You have the right to apply for us to delete your unnecessary personal information and terminate irrelevant data authorization. If you have any doubts or demands about the processing, storage and protection of your personal information, you can contact our customer service team through the Contact Us page. We will respond to your privacy consultation and rights application in a timely manner and complete the corresponding processing within a reasonable time.

6. Cookie Technology Application

Our website uses standard Cookie technology to record user browsing preferences and access status, which can effectively identify user identity, optimize website page display, improve access speed and bring a more smooth browsing experience. You can freely adjust the Cookie permission settings through your browser. Disabling partial Cookies will not affect your normal browsing and purchasing functions on the website, but may reduce the personalization degree of website service experience.

7. Policy Update and Revision

We reserve the right to appropriately update and revise this Privacy Policy according to website operation optimization, service upgrade and changes in industry standard specifications. All revised privacy policy clauses will be published on the official website page. The updated policy will take effect immediately after publication, and continuous browsing and shopping on our website will be deemed as recognition and acceptance of the latest privacy policy clauses.

8. Privacy Consultation Contact

If you have any questions, suggestions or disputes regarding our privacy protection rules and data processing methods, please submit your consultation and demands through the Contact Us page. Our professional service team will reply and communicate with you as soon as possible to properly solve your privacy-related problems.

Â